Privacy Policy
Effective Date: 2025
Thank you for visiting our website. We respect your privacy and are committed to protecting any personal information you may provide. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that information.
Information We Collect
Our website does not actively collect or retain personal information from visitors, unless it is explicitly provided through features such as comment forms or contact submissions.
We may collect basic, non-identifiable technical data (such as browser type or IP address) for the purpose of spam protection or analytics, but this data is not stored or linked to any personal identity.
Cookies
We may use temporary cookies to improve user experience, such as remembering display settings or login sessions (if applicable). These cookies do not contain personal data and are automatically deleted after a set period.
Embedded Content
Our website may include embedded content from other websites (such as videos, images, or articles). This content behaves the same as if you visited the external site directly and may be subject to that site’s privacy practices.
Third-Party Services
We may use third-party services for spam detection or analytics. These providers may collect anonymized data to help us maintain website security and performance.
Data Retention
We do not retain user data unless it is necessary for the operation of a specific feature (e.g., user comments). In most cases, no personal data is stored.
Your Rights
If you believe you have submitted personal data through our website and wish to have it deleted, you may contact us at any time. We will respond promptly to verify and remove any information, if found.
Contact Us
If you have any questions about this Privacy Policy or wish to request data deletion, please contact us at: Email Me
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.